Tuesday, July 19: 8:30-9:30am
General Session II:
Susan Frampton, Planetree
"The Brave New World of Patient and Family Engagement-2016 Policy and Practice Update"
The engagement of patients and families in the design and coordination of health care services at the levels of policy, organization and direct delivery has become a centerpiece of current healthcare improvement efforts. Legislation supporting, and in some instances mandating, explicit and meaningful involvement is accelerating nationally, regionally and locally through efforts tied to the Affordable Care Act, including the CMS Partnership for Patients, Patient Centered Medical Home (PCMH), Value-Based Purchasing and the Patient Centered Outcomes Research Institute (PCORI). Dr. Susan Frampton, patient rights advocate, patient-centered policy expert, and president of Planetree – the oldest patient and family engagement non-profit in the US, sits at the center of this movement. Dr. Frampton, a medical anthropologist, currently co-chairs the National Quality Forum’s National Quality Partnership and their Advanced Illness Care Action Team, and chairs the National Academy of Medicine’s Scientific Advisory Panel on the Evidence-Base for Patient-Engaged Care. She understands what it takes to translate both research and policy into change strategies that deliver the practical outcomes our healthcare system is committed to accomplishing in the quest to reach the Triple Aim.
Susan Frampton is the President of Planetree, a not-for-profit advocacy and membership organization that works with a growing international network of healthcare provider organizations across the continuum of care to implement comprehensive patient-/person-centered models of care. Dr. Frampton, a medical anthropologist, has authored numerous publications, the most recent including the third edition of Putting Patients First (Jossey-Bass 2013), and a chapter in Providing Compassionate Health Care (Routledge 2014).
In 2013, Dr. Frampton was appointed co-chair of the National Priorities Partnership, a collaborative of 52 major national organizations convened by the National Quality Forum working to identify strategies for improving safety, quality and patient-centered outcomes for the U.S. health care system. She co-chaired the NPP (Re)admissions Action Team, and in 2014 was appointed to co-chair the Patient Family Engagement Action Team. In addition, Dr. Frampton has participated on The Joint Commission’s Expert Advisory Panel on culturally competent patient-centered care standards, and the Institute of Medicine’s Patient and Family Council Leadership Consultative Group.